News Releases – Office of Public and Intergovernmental Affairs

VA’s telehealth system grows as Veterans have access to unlimited data while using VA Video Connect

April 20, 2020, 02:53:00 PM

Printable Version

Latest partnership eliminates health care access barriers for TracFone users

WASHINGTON — Today, the U.S. Department of Veterans Affairs’ (VA) announced, Veterans using VA Video Connect on their TracFone mobile phones through the T-Mobile network, will no longer pay for data while using video telehealth technology to connect and meet with their VA health care teams.

TracFone Wireless, Inc is the fourth major wireless carrier to partner with VA to support Veterans who are using VA Video Connect.

T-Mobile, Sprint and Verizon began enabling Veterans to use VA Video Connect without data charges in 2019. VA Video Connect enables Veterans to video conference with their VA providers on their smartphone, tablet or computer from any location with an internet connection.

“Our goal at VA is to provide the best health care experience for all Veterans regardless of where they live,” said VA Secretary Robert Wilkie. “This new partnership with TracFone increases access for Veterans and ensures health care is accessible anywhere. Approximately 150,000 SafeLink customers can benefit from this application.”

In fiscal year 2019, VA provided 2.6 million telehealth episodes of care to more than 900,000 Veterans, representing a 16% increase from the previous year in the number of Veterans receiving care via VA’s telehealth services.

Visit connected care for more information on VA’s telehealth programs.

Visit VA’s telehealth programs for more information.



Disclaimer of Hyperlinks

The appearance of external hyperlinks does not constitute endorsement by the Department of Veterans Affairs of the linked web sites, or the information, products or services contained therein. For other than authorized VA activities, the Department does not exercise any editorial control over the information you may find at these locations. All links are provided with the intent of meeting the mission of the Department and the VA website. Please let us know about existing external links which you believe are inappropriate and about specific additional external links which you believe ought to be included by emailing

Source link